Shipping & delivery
TERMS OF SALE - DELIVERY TERMS
We offer a range of delivery options to receive the Products purchased on our Site. You can choose the one that best suits your personal needs.
1) Standard Delivery:
- Free in all countries except Denmark, Poland and Sweden
- FREE service, delivered within 3-5 working days.
- Delivery is Monday to Friday during business hours (Monday to Saturday in UK).
- Select Standard Delivery at checkout.
- Order placed with free delivery are shipped the next business day.
- Orders placed before 10:00am GMT or 11:00am CEST will be dispatched the same day.
2) Collection Point Delivery
- FREE service, delivered within 1-2 working days.
- Availability depends by market
- Collection is available 7 days a week, depending on store opening hours.
- Orders placed before 12:00 Monday to Friday will be dispatched the same day.
- Fast delivery available, within 1-2 business days.
- Delivery is Monday to Friday during business hours.
- Select Express Delivery at Checkout, with a cost that depends by market.
Express orders placed up to 11 am are shipped the same day from our warehouse, in business days only.
You can track shipment of your Products by clicking on the "Track My Order" link in the Shipping Confirmation email. Please note such link will direct you to the courier's website, which is not controlled by us.
- It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.
- Christmas last guaranteed delivery date: place your order up to December 20th to ensure it is delivered in time for Christmas.
- We will be unable to change the delivery address on Orders after checkout.
- If there is no one at the indicated nominated delivery address who can accept delivery of Products, the carrier will leave a notification card in your mail box.
- Title to and risk of loss in your Products will pass to you when you take possession of the Products.
- All Products are shipped from our warehouses in Prague, Czech Republic].
We only deliver in: Austria, Belgium, Denmark, France, Germany, Holland, Ireland, Italy, Poland, Spain, Sweden, United Kingdom (including Northern Ireland and Isle of Man. We do not deliver in British Overseas Territories, the Channel Islands, Gibraltar, and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Gibraltar, Canary Islands and Balearic Islands.
Upon delivery of the Products to our carrier we will send you a Shipment Confirmation email.
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